How long does the maintenance take?

Determined by the specific fault; generally completed within 7 working days. e.g., GPU maintenance: 7 working days; backplane maintenance: 7-20 working days.

What is the first step in the maintenance process?

First confirm the GPU fault (including display anomalies, performance degradation, etc.), and determine the nature and scope of the problem through observation, detection and testing.

Is a warranty provided?

We offer a 20-day maintenance warranty; the same fault within the warranty period will be handled free of charge.

What to do if damaged components are found in the GPU?

Replacement is required (e.g., damaged fans or radiators), with new parts of the same specification used to replace the damaged ones.

How to confirm the GPU works normally after maintenance?

Reconnect the components and start the server, then conduct performance tests on the GPU with diagnostic software to verify the recovery of its performance and stability.

What information needs to be recorded after maintenance?

Record all steps and changes during maintenance, including fault diagnosis, modifications made and GPU performance test results.

What suggestions can be provided to customers after maintenance?

Provide customers with suggestions on GPU maintenance and prevention of similar faults.

How to clean and inspect the GPU?

Separate the GPU from the radiator and thoroughly clean its surface and fan to remove dust and dirt; check the GPU for obvious damage or faults (e.g., interface problems, broken or burned parts).